Tell us where service is needed and what is happening.

Select home, business, or vehicle service and send the details you already know. A photo can help identify an unfamiliar lock, fob, commercial door cylinder, patio-door latch, or customer-supplied part.

Home

Lockout, old keys after a move, rekey, sticky lock, damaged hardware, or a lock that needs replacement.

Business

Tenant turnover, staff or contractor keys, business entry, multiple doors, lock repair, or hardware changes.

Vehicle

Lost or spare key, fob, programming, lockout, broken key, or ignition symptom with the vehicle details you know.

Helpful details depend on the service.

For a vehicle, include the year, make, model, VIN when available, exact location, starting method, and whether any key still starts it. For a business or fleet vehicle, also include the company name, unit or stock number, and the best on-site contact. For a property, include the affected door, the lock or latch, and whether it operates while the door is open. For several doors, say which ones should share a key and which should remain separate.